Contact Us
General Inquiries and where to follow us:
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Other Inquiries
Returns Policy
Returns & Refunds
We take pride in the quality of our lash products and want you to be completely satisfied with your purchase. If you are not entirely happy, please review our returns policy below:
Eligibility for Returns:
•Returns must be requested within 14 days of receiving your order.
•Items must be unused, unopened, and in their original packaging.
•Due to hygiene reasons, lash adhesives and tools are non-refundable unless faulty.
How to Request a Return:
1.Email us at theglamsoulsessexoffical@gmail.com with your order number and reason for return.
2.We will respond within 2–3 business days with return instructions.
3.Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
Refunds:
•If approved, your refund will be processed to your original payment method within 7 working days.
•Shipping costs are non-refundable unless the item was defective or incorrectly sent.
Exchanges:
•We only replace items if they are defective or damaged. Email us with a photo and your order number for assistance.
Faulty Products:
•If your product arrives damaged or faulty, please contact us within 7 days of delivery. We may require photo evidence to process a replacement or refund.